FAQ'S
Have a question?
Please see below for answers to common questions from our customers.
FAQ
Can I purchase a subscription as a gift?
Absolutely! A Presently subscription is one of the most thoughtful gifts you can give a university, college, or boarding school student.
Can I change my student's address?
Yes. Students move—we get it!
You can update your shipping address through your customer account at any time before the 1st of the month to guarantee the appropriate information can be updated for your next shipment.
Once a box has shipped, we’re unable to reroute or refund orders sent to an outdated address. (We are unable to ship to P.O. Boxes.)
Can I manage my subscription?
Yes. You’ll have access to your customer account where you can update your information and manage your subscription.
Are the boxes automatically shipped?
Yes. Once you subscribe, we’ll ship each care package at the appropriate time throughout the school year.
Is shipping included?
Shipping is a $15.00 flat-rate charge and will be added at checkout.
Cancelling your subscription
Your subscription will remain active, and billing will continue until you choose to cancel. There are no long-term commitments—you can manage or cancel your subscription at any time before the applicable cancellation deadline.
You may cancel your subscription at any time through your customer account.
To avoid being charged for your next scheduled box, cancellations must be made before the 1st of the shipment month (October 1st, November 1st, January 1st, or March 1st).
If you cancel after your payment has been processed for an upcoming box, that box will still be shipped, and your cancellation will take effect before the following shipment.
There are no cancellation fees.
Refunds
Because each Presently box is carefully planned, purchased, and packed well in advance, all subscription purchases are final once payment has been processed.
We are unable to offer refunds for:
- Change of mind
- Missed cancellation deadlines
- Incorrect shipping addresses provided by the customer
- Packages refused or not collected
Damaged or Missing Items
If your box arrives damaged or an item is missing, please contact us within 14 days of delivery.
We’ll happily replace the damaged item (when available) or provide a comparable replacement or store credit.
Please include photos of the damaged item and packaging to help us resolve the issue as quickly as possible. hello@presentlygifts.ca
Payment options
We use Shopify's secure checkout to process all payments. Accepted payment methods will be displayed at checkout and may include major credit cards such as Mastercard, Visa, and American Express, as well as Shop Pay, Apple Pay, and Google Pay.
Terms & Conditions
Acceptance
By using this website or placing an order you agree to these Terms & Conditions.
Subscriptions
Subscriptions renew according to the option selected until cancelled before the applicable billing date.
Your subscription will automatically renew, and your payment method will be charged on the 20th of the applicable billing month before each upcoming shipment. Boxes are scheduled to ship in September, November, January, and March.
Pricing
Prices are in Canadian dollars unless otherwise stated and may change without notice.
Product Availability
Occasionally we may substitute an item with one of equal or greater value while maintaining the box theme.
Intellectual Property
All content on this website belongs to Presently and may not be reproduced without permission.
Shipping Policy
Boxes ship according to the published subscription schedule. Tracking information is emailed once shipped. Customers are responsible for updating addresses before the published cutoff dates. Delivery estimates are not guaranteed.
Returns, Refunds & Cancellation Policy
Subscriptions may be cancelled before the applicable billing date to avoid the next renewal. Once payment has been processed, purchases are final because inventory is purchased in advance. Damaged or missing items should be reported within 14 days of delivery with photographs so we can provide an appropriate resolution.
Accessibility Statement
At Presently, we believe everyone should be able to access and enjoy our website. We are committed to making our website as accessible and inclusive as possible. If you experience difficulty using any part of our site, please contact us at hello@presentlygifts.ca with details of the issue, and we will do our best to assist you promptly. Last updated: June 2026.
Privacy Policy
Who We Are
Presently is a Canadian company creating care packages for students living away from home. Contact: hello@presentlygifts.ca.
Information We Collect
We collect information needed to process orders and subscriptions, including names, contact details, billing and shipping addresses, student shipping information, order history, cookies and website usage information.
How We Use Information
To process orders, manage subscriptions, improve our services, communicate with customers, prevent fraud, and send marketing emails where consent has been provided.
Sharing
We never sell your personal information. We only share information with trusted providers such as payment processors, shipping carriers, website hosts, analytics providers, and email platforms.